A ‘System of Espionage’ Reigned at Ikea, a French Prosecutor Charges


VERSAILLES, France — The USB stick mysteriously appeared from an unidentified deliveryman. It held an explosive trove: a cache of startling emails detailing an intricate effort by Ikea executives in France to dig up info on workers, job candidates and even clients.

“Inform me if these persons are recognized to the police,” learn one government’s message to a personal investigator, searching for illicit background checks on a whole bunch of Ikea job candidates.

“A mannequin employee has change into a radical worker consultant in a single day,” learn one other. “We have to discover out why.”

A decade after these emails surfaced, they’re on the middle of a prison trial that has riveted public consideration in France. Prosecutors are accusing the French arm of Ikea, the Swedish house furnishings large, and a few of its former executives of engineering a “system of espionage” from 2009 to 2012.

The alleged snooping was used to research workers and union organizers, inspect employees on medical depart and dimension up clients searching for refunds for botched orders. A former army operative was employed to execute a few of the extra clandestine operations.

The case stoked outrage in 2012 after the emails have been leaked to the French news media, and Ikea promptly fired a number of executives in its French unit, together with its former chief government. There isn’t a proof that comparable surveillance occurred in any of the opposite 52 nations the place the worldwide retailer hones a fresh-faced picture of fashionable thriftiness served with Swedish meatballs.

However the intensive exercise in France, which court docket paperwork urged stretched again to 2002, has renewed questions on information violations by firms in a rustic that has elevated privateness rights within the digital age.

The case, which stems from a lawsuit introduced by France’s Pressure Ouvrière union and almost 120 plaintiffs, largely from labor organizations, has additionally forged a lightweight on deep-seated tensions in France between employers and unions, which are typically extra heated than in Sweden.

Paméla Tabardel, the deputy public prosecutor of Versailles, close to Ikea France’s headquarters in Plaisir, is searching for a effective of two million euros ($2.35 million) towards Ikea France, jail phrases of at the very least a yr for 2 former firm officers and a personal investigator, and fines for some retailer managers and cops. In all, 15 persons are charged. A verdict from a panel of judges is scheduled for June 15.

“Ikea got here to France touting a picture as a homespun retailer with humanist values,” Ms. Tabardel advised the judges earlier than a packed courtroom final week, because the trial wrapped up. As an alternative, she stated, Ikea France illegally surveilled at the very least 400 individuals and used the data to its benefit.

Ikea’s lawyer, Emmanuel Daoud, denied that systemwide surveillance had been carried out at Ikea’s shops in France, greater than two dozen on the time, and demanded that the costs towards the corporate be dropped. He argued that any privateness violations had been the work of a single individual, Jean-François Paris, the French unit’s head of threat administration, who Mr. Daoud stated had acted “alone” with out the data of prime Ikea executives.

Mr. Paris testified that Ikea France executives had been conscious of and supported the exercise. “This was not a private step, however a system put in place on the request of the administration of Ikea,” he stated, accusing the corporate of “cowardice” for pinning the blame on him.

A lawyer for Jean-Louis Baillot, a former chief government who’s charged within the case, denied that his consumer had been conscious of any systematic surveillance and stated Mr. Baillot had been wrongfully dismissed.

Victims’ legal professionals described a methodic operation that ran alongside two tracks: one involving background and prison checks of job candidates and workers with out their data, and one other concentrating on union leaders and members.

The emails and receipts confirmed that Mr. Paris handed a lot of the legwork to Jean-Pierre Fourès, a wiry, plain-speaking former French army operative in Africa who ran his personal investigative company and boasted of “leaving no traces” of his work.

Mr. Fourès surveilled a whole bunch of job candidates, gleaning info from social media and different sources to hurry vetting and hiring as Ikea expanded in France. He additionally did background checks on unsuspecting customers who tangled with Ikea over large refunds. He insisted that he had by no means damaged the legislation in gathering background materials.

Some Ikea managers tapped police sources to achieve entry to authorities databases for job candidates at as much as 9 shops, searching for information on drug use, theft and different critical offenses. Folks whose recordsdata turned up “soiled” wouldn’t be employed, in keeping with plaintiffs’ legal professionals. As within the United States, candidates in France should consent to background checks.

The surveillance encompassed profession employees. In a single case, Mr. Fourès was employed to research whether or not Ikea France’s deputy director of communications and merchandising, who was on a yearlong sick depart recovering from hepatitis C, had faked the severity of her sickness when managers discovered she had traveled to Morocco.

He engaged a contact to pose as an airline employee and ask the 12-year Ikea worker, Virginie Paulin, to furnish copies of her passport stamps to win a free ticket provide. The passport confirmed her journey to Morocco.

“Wonderful!” Mr. Baillot, the chief government on the time, wrote in an electronic mail to Mr. Paris and Claire Héry, who was the director of human sources. “We’ll do extra checks after Christmas to nook her,” he wrote. (Ms. Héry’s lawyer, Olivier Baratelli, stated there was no proof she had been conscious of systemic surveillance. The fees towards her have been dropped.)

Ms. Paulin was finally fired. She told The New York Times in 2012 that she had a second house in Morocco, and had flown there to recuperate from her sickness. She stated she had been so distraught by her dismissal that she tried suicide.

Ikea officers paid specific consideration to unions and their efforts to recruit members. In 2010, tensions erupted when Adel Amara, a union chief at an Ikea retailer in Franconville, northwest of Paris, rallied workers to strike for a 4 p.c increase. Ikea stated the strike had price it tens of millions of euros in misplaced gross sales.

After that, Ikea “tried to forestall extra strikes by turning to a system of espionage,” stated Vincent Lecourt, a lawyer for one of many retailer’s French unions. Ikea managers arrange a surveillance internet to assemble info to fireside Mr. Amara and curb militant union exercise, plaintiffs’ legal professionals stated.

GSG, a French safety firm employed by Mr. Paris, suggested Ikea to set a “authorized entice” for Mr. Amara, and despatched considered one of its brokers to pose as a cashier, court docket paperwork confirmed. The mole infiltrated employees’ ranks, reporting conversations with Mr. Amara and his spouse, additionally an Ikea worker, whereas spying on numerous different union activists.

“Their plan was to infiltrate the unions and explode them from the within,” Mr. Lecourt stated.

Mr. Paris additionally employed a bodyguard disguised as an administrative assistant with the purpose, he testified, of defending officers who claimed that Mr. Amara had harassed them. Mr. Amara was later discovered liable by a prison decide for ethical harassment after Ikea France filed a criticism.

Mr. Daoud, Ikea France’s lawyer, stated there was no proof of the unions’ allegations. “There was no looking down of union members,” he stated.

That declare has not doused a way of injustice amongst employees who stated they have been ceaselessly marked by the second they discovered their employer was spying on them.

Quickly after Ikea fired Mr. Amara in 2011, he stated in an interview, a USB stick was delivered to his house by an individual who refused to determine himself, containing the explosive electronic mail trove that grew to become the idea of the lawsuit.

The paperwork included receipts of almost €1 million for surveillance operations, in addition to a 55-page inside report on Mr. Amara’s union actions, private scenario and authorized information courting to when he was an adolescent. There have been lists naming a whole bunch of job candidates and workers to endure undisclosed checks, in addition to the orders to research some clients.

“That’s after I understood that Ikea was spying this entire time, and that it was a daily apply,” Mr. Amara stated. “It was completely surreal.”

Mr. Amara stated he took the USB stick with French information shops, he stated, unleashing the media firestorm round Ikea France that led to police investigations and the present trial.

“Ikea acted as if it was all highly effective over its workers,” he stated.

“If Ikea hadn’t been uncovered,” he added, “it will have simply saved going.”

Gaëlle Fournier contributed reporting.



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