Hours on Hold, Website Crashes: Vaccine Sign-up Exasperates New Yorkers


At Hillcrest Excessive College in Queens on Wednesday, a vaccination hub run by town, a handful of people that had signed up by way of the state’s website had been informed by well being division workers that they had been within the unsuitable place and must go to a group well being heart positioned in a former firehouse a few half mile away.

Fighting their telephones, a couple of folks failed to provide their appointment identification numbers for well being staff, or a corresponding QR code that will verify their appointments. Workers in blue vests helped kind out the confusion, and in some instances, scheduled appointments for individuals who thought that they had already scheduled them.

“Some folks don’t even have computer systems,” stated Hilary Umans, who had introduced her mom, Priscilla, for her vaccine. “What should you don’t have a smartphone? And what should you’re not a local English speaker?”

Dave Chokshi, town’s well being commissioner, stated at a Metropolis Council oversight listening to on Tuesday that to some extent, the separate sign-up methods can’t be helped: Every main player within the effort has separate medical data methods that vaccination schedules should hyperlink to. Every collaborating pressing care additionally has its personal scheduling system, as do Costco, Ceremony Assist and dozens of different suppliers.

The town is attempting to streamline the sign-up system to make it easier, he stated. However it has not but introduced the way it will deal with the opposite enormous challenges of the best way to get frail adults with out transportation safely to vaccine appointments, and the best way to attain town’s tens of 1000’s of homebound older New Yorkers.

“We’ve to make sure that the expertise, notably for our elders, together with frail elders, is as straightforward as potential,” Dr. Chokshi stated.

For now, many older adults are getting assist from pals and family members, however even that’s no assure of success. In Riverdale, within the Bronx, Annette Gaudino, who works as coverage director for a well being advocacy group, has been attempting to register her 95-year-old mom for 2 days, checking a number of places. She isn’t positive if she can be allowed to accompany her to the appointment.



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